"Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and peo ..."
"The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1988. Today there is a plethora of performance improvement frameworks including LEAN, Six Sigma, ISO 9001 and ISO 26 000, offering a confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ul ..."
"A convergence of lean management and quality management thinking has taken place in organisations across many industries, including construction. Practices in procurement, design management, and construction management are all evolving constantly and understanding these changes and how to react is essential to successful management. This book provides valuable insights for owners, designers and constructors in the construction sector. S ..."
Pocket Guide to TQM(2nd Edition) (Mini Pictorial Guides) by JohnS. Oakland, Peter Morris Paperback, 96 Pages, Published 1998 by Routledge ISBN-13: 978-0-7506-3986-6, ISBN: 0-7506-3986-5
"Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the Br ..."
"Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of busine ..."
"Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of busine ..."
TQM(3rd Edition) Text with Cases, Third Edition by JohnS. Oakland, Butterworth-Heinemann Paperback, 496 Pages, Published 2003 by Routledge ISBN-13: 978-0-7506-5740-2, ISBN: 0-7506-5740-5
"'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measur ..."
Total Quality Management(1st Edition) A pictorial guide for managers (Pictorial Guides) by JohnS. Oakland, Peter Morris Paperback, 96 Pages, Published 1997 by Routledge ISBN-13: 978-0-7506-2324-7, ISBN: 0-7506-2324-1
"Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the Br ..."
"Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theo ..."
Total Quality Management(Reprint) by JohnS.Oakland Hardcover, 256 Pages, Published 1991 by Butterworth-Heinemann Ltd ISBN-13: 978-0-7506-0084-2, ISBN: 0-7506-0084-5
"This book is about how to manage in a total quality way and is structured around the words understanding, commitment, organization, measurement (costs), planning, design, system, capability, control, teamwork and implementation. Essential steps for the successful introduction of TQM are set out under these headings. Aimed at directors, and managers in industrial, commercial and service organizations, the book guides the reader through t ..."
Total Quality Management, Second Edition(2nd Edition) The route to improving performance by JohnS. Oakland Hardcover, 480 Pages, Published 1995 by Butterworth-Heinemann ISBN-13: 978-0-7506-0993-7, ISBN: 0-7506-0993-1
"In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function depl ..."
"John S. Oakland. • The percentage of total costs expended for each category ... See Production and Operations Management Keith Lockyer, Alan Muhlemann and John Oakland, Pitman 1988. Risks Quality costs must not become a measure of ..."
"Lean Quality in Construction Project Delivery John S. Oakland, Marton
Marosszeky. TABLE 15.1 The DMAIC ... Oakland, J.S. Statistical Process Control:
A Practical Guide (6th edn), Butterworth-Heinemann, Oxford, 2008. Oakland, J.S.
Total Quality Management and Operational Excellence; Text and Cases (4th edn)
, Routledge, Oxford, 2014. Ohno, T. and Rosen, C.B. ... Pyzdek, T. and Keller,
P.A. The Six Sigma Handbook (3rd edn), ASQ Press, ..."
"... series of steps that need be taken properly in the proper sequence at the
proper time; • to maximize customer value, these steps must be taken with zero
waste; • to achieve zero waste, every step in a valuecreating process must be
valuable, ..."
"References and further reading Deming, W.E. (1993) The New Economics: For
Industry, Government and Education, MIT, Cambridge ... Wheeler, D.J. (2005)
Making Sense of Data: SPC for the Service Sector, SPC Press, Knoxville TN,
USA."
"Statistical Process Control (SPC) is a tool that measures and achieves quality control, providing managers from a wide range of industries with the ability to take appropriate actions for business success. Offering a complete instructional guide to SPC for professional quality managers and students alike, all the latest tools, techniques and philosophies behind process management and improvement are supported by the author's extensive ..."
"Krebs Hirsh, S. (1992) MBTI Team Building Program, Team Member's Guide, Consulting Psychologists Press, Palo Alto, CA. ... Merli, G. (1996) Managing by Priority – Thinking strategically, acting effectively, John Wiley, Chichester. ... Oakland, J.S. (2000) Total Quality Management– Text with cases, 2nd edition, Butterworth-Heinemann, Oxford. ... Improving Performance: how to manage the white space on the organisation chart, 3rd ..."
TQM(2nd Edition) Text with Cases, Second Edition (Contemporary Business Series) by JohnS. Oakland, Les Porter, J. D. Oakland Paperback, 380 Pages, Published 2000 by Butterworth-Heinemann ISBN-13: 978-0-7506-3952-1, ISBN: 0-7506-3952-0
"Written by the acknowledged British guru of TQM and Business Excellence, John Oakland, this book provides a simple but powerful model for Total Quality Management and comprehensive coverage of the concepts students need to understand. The model has been used by literally thousands of people and organizations around the world. 'TQM: Text with Cases' is clearly written in a logical sequence and the text is supported with several real-life ..."